Frequently Asked Questions
ADE - couldn't retrieve key
Last Updated a year ago
Sorry for all the inconvenience.
For removing EPUB/PDF DRM:
please make sure you can read the EPUB/PDF books on Adobe Digital Editions(ADE) firstly. That's how the right decryption key is generated to decrypt your books.
1. Install Adobe Digital Editions (ADE) on your computer and authorize your computer with Adobe ID.
2. Make sure you can read the EPUB/PDF books on ADE.
3. Run Epubor software.
Please let us know for any further problem.